Ox Road Tire & Auto Service

Eleni F 5 months ago

I was initially wary due to the mixed reviews but I have to say that these guys are honest and good to do business with. They put my car up immediately and when there was no work to be done they didn’t even charge me. Monjay the mechanic was great. They brought me in and showed me exactly what was going on and what to look for. I’ve had two encounters with this shop so far and both have been superb. The gentleman working the front desk (sorry forgot his name) was extremely kind and helpful, and they are transparent about their charging policies and what to expect. They don’t generate work that doesn’t need to be done. As a young woman who is always nervous about being taken advantage of regarding my car I can say this shop is very honest and decent. Good service, quick, honest - safe to say I’ll never be going back to another dealer mechanic again. Highly recommend!

Thomas Howard 7 months ago

Thank you Chuck give Chuck a raise plz. Very professional mechanic blessed to have him

Sharjeel Solangi a year ago

The first issue is how I was treated by one of their staff members, Chuck. After I stepped out from the office, he told me—very abruptly and rudely—that he wouldn’t touch the car because there was no battery in it. I understand that a technician may have the right to refuse service in such cases, but the way he delivered that message was unnecessarily harsh. I had just purchased the car, and instead of offering guidance, he said, “Get an Uber home, bring a battery, do whatever—but I’m not touching this car.” It felt unnecessarily dismissive and condescending. As a first-time customer, I had only stopped in once before to get air, and that experience had a really positive energy, which is why I came back. This time, however, it was very disappointing. I was then charged $85 for labor—even though I only came in for a patch, and nothing was actually wrong with the tire. Chuck spent maybe 15 minutes on the car, if that. Under the Virginia Automobile Repair Facilities Act (ARFA), I believe that labor charges like that are supposed to be disclosed beforehand, especially when no actual repairs were needed or performed. To add to that, some of Chuck’s comments seemed almost like he was

Cindy Hayward a year ago

This was the third place I went to (try to) get my annual safety inspection. First one was closed for inspections and second was by appointment only. This place is on my way to work, so I gave it a shot. They came out immediately, got me in and out in about ten minutes. I wasn't even late for work! This is definitely going to be my regular inspection place.

Ryan Avery 5 years ago

I had a great experience getting my emissions renewed for registration. Peggy and Tommy helped me as a first customer, and I was so thankful for their friendly and sincere demeanor! They were both helpful and went above and beyond! My emissions were completed in under a quarter hour and with stupendous customer service! I will be sure to come back again and recommend this business to my neighbors. Thank you again!!